To avoid needless service and undue inconvenience, please check the following points before you lodge a warranty request:
It is essential that you carefully read supplied instructions. This will ensure that any of the problems you encounter are not caused by misreading or incorrectly following directions.
Note: A charge will be made for a service-person's visit if found that a machine is functioning correctly. This charge will also apply during warranty periods.
Make sure the power cord or plug has not been damaged. Is power available at the power point? Check by connecting another appliance, such as a lamp or other products that you know are working, to the power point.
Some appliances have built in over-temperature cut-out switches for protection. Ensure that you let the unit cool down before depressing the reset switch.
Refrigerator and freezer units of all types must have condenser filters cleaned regularly. Check that they are clean before lodging a service request.
You must contact our company for any warranty issues and not engage your own repairer without discussing with our company first.
Unless authorised by a National Kitchen Equipment representative we do not cover repairs before or after normal business hours*, during the weekend or on public holidays.
* Normal business hours are 8.30 am until 5 pm Monday to Friday.
We do not cover travel time by technicians. eg. remote areas.