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Call us for fast orders & service 1300 767 146

Shipping & Returns

The prices on the website are for purchase online, prices may be different in store. 

We ship by road express within 48 hours of purchase which can take  1 ~ 10 days to arrive to you, depending on your location. 

Returns under warranty are to be sent to National Kitchen Equipment 2/74 Township Drive Burleigh QLD 4220 at the senders cost unless otherwise stated. 

Refunds for change of mind or you made an incorrect purchase incurs a 20% restocking fee of the total purchase price of the item.

WARRANTY

All products come with a minimum of One Year Limited Warranty unless otherwise stated. 

You must contact our company for any warranty issues and not engage your own repairer without discussing with our company first.

The fastest way to start a warranty claim is fill in the online form at https://www.nationalkitchenequipment.com.au/warranty-requests 

National Kitchen Equipment ("National Kitchen Equipment") warrants only to the original purchaser of this product from an National Kitchen Equipment – authorised reseller or distributor that this product will be free from defects in material and workmanship under normal use and service for one year after date of purchase. 

National Kitchen Equipment reserves the right, before having any obligation under this limited warranty, to inspect the damaged National Kitchen Equipment product, and all costs of shipping the National Kitchen Equipment product to National Kitchen Equipment for inspection shall be borne solely by the purchaser. In order to recover under this limited warranty, Purchaser must make claim to National Kitchen Equipment within 30 days of occurrence, and must present acceptable proof of original ownership (such as original receipt) for the product. 

National Kitchen Equipment at its option, shall repair, replace or refund the defective product covered by this warranty in the first 30 Days of purchase only. If a refund is given it will be returned by the same method of payment only.

National Kitchen Equipment will replace parts only for the remaining 11 months. Please retain the dated sales receipt as evidence of the original purchaser's date of purchase. You will need it for any warranty service. In order to keep this limited warranty in effect, the product must have been handled and used as prescribed in the instructions accompanying this warranty. This limited warranty does not cover any damage due to accident, misuse, abuse or negligence. This limited warranty does not cover consumables such as seals, blades, bulbs, heating elements and the like. This limited warranty is valid only if the product is used with the equipment specified on the product box. Please check product box for details or call National Kitchen Equipment technical support. This limited warranty is non-transferable and does not apply to any purchaser who bought the product from a reseller or distributor not authorised by National Kitchen Equipment, including but not limited to purchases from internet auction sites. 

Contact National Kitchen Equipment at www.nke.com.au or at the technical support number 1300 767146. 

LIMITATION OF LIABILITY REPAIR OR REPLACEMENT OF THIS PRODUCT ON RETURN TO US WITHIN 12 MONTHS OR PARTS ONLY IF NOT RETURNED TO US, AS PROVIDED HEREIN, IS YOUR EXCLUSIVE REMEDY. 

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

We do not cover excess travel time by technicians. 

Unless authorised by a National Kitchen Equipment representative we do not cover repairs before or after normal business hours *, weekend repairs or public holiday repairs. 

To avoid needless service and undue inconvenience, please check the following points before you lodge a warranty request:

Instructions

It is essential that you carefully read supplied instructions.  This will ensure that any of the problems you encounter are not caused by misreading or incorrectly following directions.

Note: A charge will be made for a service-person's visit if found that a machine is functioning correctly.  This charge will also apply during warranty periods.

Power

Make sure the power cord or plug has not been damaged. Is power available at the power point? Check by connecting another appliance, such as a lamp or other products that you know are working, to the power point.

Overheating

Some appliances have built in over-temperature cut-out switches for protection. Ensure that you let the unit cool down before depressing the reset switch.

Refrigeration

Refrigerator and freezer units of all types must have condenser filters cleaned regularly. Check that they are clean before lodging a service request.

* Normal business hours are 8.30 am until 5 pm Monday to Friday.